- Remote
- pm@structureefficiency.com
Change Management / Fractional COO / Business Transformation
As fractional COO, with pod service, I help growing service organizations turn unclear operational problems into practical workflows, SOPs, reporting structures, and execution systems.
Get in TouchThe transformation, process, reporting, and workflow design work I lead across growing service organizations.
Tools I use to support documentation, mapping, reporting, business systems, and AI-assisted workflow delivery.
Google Apps
SharePoint
Microsoft 365
Miro
Lucidchart
Microsoft Visio
Trello
Asana
Notion
Microsoft Project
Power BI
Tableau
Salesforce
Siebel
SAP R3
GetPaid
Zoho
Xero
QuickBooks
NetSuite
ServiceNow
Adobe Suite
Adobe Photoshop
Canva
Adobe Illustrator
Adobe Premiere
Adobe After Effects
Unreal Engine
Blender
Google Workspace
Google App Script
n8n
Make
ChatGPT
VS Code
GitHub
Microsoft Entra Admin CenterOperations transformation, process improvement, training, finance operations, and business systems support.
My work is grounded in process clarity, structured execution support, and practical business improvement.
I work with business owners and teams that need clearer execution, stronger process discipline, and better visibility across their operations.
My work focuses on turning scattered conversations, incomplete workflows, and unclear ownership into practical operating assets such as process maps, SOPs, issue logs, role definitions, reporting routines, and implementation-ready action plans.
My background spans legal operations, finance operations, order-to-cash, collections, training, stakeholder communication, business systems, and AI-assisted workflow design.
At Structure Efficiency, my strongest contribution is operating translation: helping connect leadership intent, frontline workflow realities, vendor or developer requirements, and the practical steps needed to improve execution.
I support teams by clarifying root causes, structuring decisions, identifying handoff gaps, documenting repeatable processes, and helping build systems that are easier to manage and scale.
I bring 17+ years of experience across operations, transformation, process improvement, training, finance operations, and business systems support.
Operational challenges I am equipped to identify, structure, and resolve.
Operational workflows that rely on memory, informal handoffs, or inconsistent follow-up.
Processes where ownership, escalation paths, approval points, or stop-work rules are unclear.
Billing and collections workflows that need clearer triggers, communication routines, and follow-up discipline.
Legal operations processes involving file management, client service, staffing, access, permissions, and coordination.
Teams that need SOPs, templates, role definitions, issue logs, and process maps for recurring work.
Reporting environments where leaders lack clear visibility into workflow status, blockers, priorities, or execution risk.
Business systems that need clearer requirements before vendor, developer, or automation work can be done properly.
Automation ideas that need workflow rules, validation points, permissions, escalation paths, and testing steps.
Cross-functional work where leaders, operators, vendors, technical teams, and users need a shared operating language.
Training and onboarding gaps caused by undocumented processes or inconsistent execution standards.
Tangible work completed across operations, legal, finance, process improvement, training, and workflow systems.
Created SOPs, process maps, issue logs, decision frameworks, communication templates, role definitions, and implementation plans.
Structured billing and collections workflows covering low-retainer alerts, invoice follow-up, escalation paths, and stop-work triggers.
Supported legal operations improvement across client service, staffing, file management, access management, and vendor coordination.
Translated messy operational discussions into clear priorities, root-cause categories, recommended actions, and execution paths.
Designed practical operating structures for clients needing clearer accountability, repeatable workflows, and stronger execution visibility.
Built business-facing handoff documents that help owners, operators, vendors, and developers understand what needs to change and why.
Supported order-to-cash and collections process improvement across cash applications, credit risk, refunds, rebates, and reporting.
Supported knowledge capture and transfer for finance operations work, including documentation and team readiness.
Improved process control and documentation for third-party debt collection and shared-service workflows.
Delivered training, coaching, quality support, onboarding, upskilling, and communication improvement work in service environments.
Designed AI-assisted workflow concepts for routing logic, validation points, access-controlled actions, escalation paths, and workflow observability.
Selected Accenture Operations recognitions highlighting ideas Ralph Pinon submitted and won recognition for in 2019.
Accenture Operations
Accenture Operations
Accenture Operations